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Strayer University: 12% Increase in Course Completion with Positive Nudges from Faculty

 With a population of more than 80% online adult learners, Strayer was determined to find ways to strengthen faculty-to-student interactions and to humanize online teaching/learning. As part of this effort, Strayer needed to make it possible for faculty to know when to intervene and in what manner – and to determine what effect their efforts were having in real time.

 Inspire for Faculty allowed faculty to see student behavioral changes, and how those may impact learning outcomes down the road. Within 24 hours of using the app, faculty members could see whether or not their outreach had an impact on students’ engagement scores.

Inspire for Faculty was used to perform outreach to students using personalized and encouraging emails at five specific intervals during an 11-week “Engagement Challenge.” The focus was on supportive and encouraging messages sent to students exhibiting “very low” levels of engagement.

This outreach resulted in a 12 percentage point increase in successful course completion and 17 percentage point decrease in overall number of students at risk. These results serve as evidence for Strayer’s work with faculty to focus on engagement vs. risk scores and to use those predictions to inform their approach to improve student learning.

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