Integrate Inspire for Advisors into your workflow to better identify students in need of a nudge and target outreach efforts to maximize time and impact.
In working with advisors at many institutions, we’ve learned that the following best practices help ensure that the messages you send are impactful and encouraging.
Schedule your use of Inspire for Advisors
Access the tool three to four times per week
- At the beginning of the week, identify students who have experienced a downward shift in persistence probability since last week and reach out to them.
- At the end of the week, focus on students who have recently improved their persistence probabilities and send a note of encouragement.
- Create an outbound messaging strategy
- Rather than waiting for inbound calls or appointments, commit to reaching out to some students each time you log in.
- Select different filters to view unique student groups regularly. This will ensure that you are making contact with different groups of students.
Use Inspire to conduct effective student outreach
Positive outreach works
- Start your conversation with an Inspiration factor as an example of a learning behavior the student has already mastered.
- After reinforcing an existing positive habit, suggest areas for improvement based on Intervention factors for the student.
- Tailor your message to term timeline
- Look for students with low persistence probabilities and position yourself as a valuable resource early in the term.
- Later in the term, use Inspire to identify students that haven’t registered for next term. Reach out and provide registration information.
Combine Inspire’s data with your knowledge of student behavior
Persistence probability is an indicator, not an absolute
- Student circumstances are unique. Think of the buckets as a potential flag for identifying students in need of outreach rather than a judgement of the student’s habits.
- Students won’t be familiar with persistence probability. Rather than starting a conversation focused on that metric, use Inspiration and Intervention factors as personalized talking points. Takeaways from a personalized conversation will inform you and empower the student.
- Recognize that some factors are unchangeable
- Some factors (e.g. financial, incoming high school data) will be either impossible or difficult to change.
- In these cases, focus on encouraging positive behaviors for success and discussing available academic tools and support resources as needed.