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Understand student details

Understand student details

The student profile provides personalized information about each student to increase faculty understanding of his or her level of engagement and outreach history.

To access the student profile:

  1. Click any circle icon to open a student preview box with quick facts about the student, including contact information, course grade, and engagement score.
  2. To see more individualized and detailed student information, click View Student Details beneath the information in the dialog box. This will take you to the student detail page.

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The student profile includes:

  1. At-a-glance student characteristics
  2. Student Information (institution enrollment and contact information)
  3. Top Engagement Factors
  4. Grade and engagement performance over time
  5. Log Outreach
  6. Outreach History

1. At-a-glance student characteristics

The top of the student profile provides a high-level view of student details, including LMS engagement and course grade.

Engagement Score

The student’s current engagement score and his or her corresponding engagement bucket (Very High, High, Average, Low, Very Low)

Engagement Change

Shows a change in engagement and how long ago the change occurred

Current Grade

The student’s current cumulative grade in the course (pulled from LMS if available)

2. Student information

Contact information and institution enrollment information is located on the left sidebar of the student profile.

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[Student Name]

The student’s full name


The student’s institution-specific ID number

Phone Number

The student’s phone number on file with the institution

E-mail Address

The student’s email address on file with the institution


The student’s chosen major

Student Type

Whether the student is New or Continuing (New indicates a student’s first term of enrollment at the institution and Continuing indicates previous terms of enrollment)

3. Top Engagement Factors

Immediately beneath the at-a-glance information, you will see the student’s Top Engagement Factors. These represent the most predictive LMS behaviors for this individual student.

The most predictive behaviors are determined by identifying which online activities are contributing most to this individual student’s engagement score. These are determined on an individual basis and will be a set of factors unique from the rest of the students in the course.

In this example of Scarlett’s Top Engagement Factors, she’s been steadily trending away from the class average for time spent on email through the LMS. This could be an indicator that she’s disengaged from the course material and would be a good talking point to start a conversation.


The top five LMS data points that are most predictive of the individual student’s success in the course.


The student’s deviation from the Activity average over a one week period. The average may be a personal average or section average depending on the Activity.

Read a definition for each LMS engagement factor by clicking the factor name.

4. Performance

Following the list of Top Engagement Factors, there is a Performance graph for the student. This graph can be toggled to show the student’s Engagement Performance or Grade Performance against the course average over time.

The image on the left shows the student’s engagement trend and the image on the right shows the grade trend. For institutions with standardized curriculum, the trend line for your section may fluctuate based on the trends in performance across other sections of the course.

Performance: Engagement

Student’s engagement trend against average section engagement trend week over week in the term. Hover over any week in the term to see the student’s engagement score and the section’s engagement average for that week.

Performance: Grade

Student’s course grade trend against average course grade trend week over week in the term. Hover over any week in the term to see the student’s course grade and the section average grade for that week.

5. Log Outreach

You can use the student profile’s Log Outreach function to easily record all conversations you have attempted with a student, whether or not they occurred through Inspire for Faculty.

To record an outreach attempt:

  1. Click the Log Outreach button beneath a student’s contact information. This will open a dialog box where you can select options describing the interaction.
  2. Select all of the relevant options and record any additional comments. This submission will be recorded on the student profile in the Outreach History section.

Outreach Initiator

The person who initiated the conversation

Outreach Type

The medium of the conversation (e.g. Phone, In Person)

Outreach Result

This option will only appear if certain Outreach Types are selected
The result of the conversation (e.g. Spoke to Student, Left Voicemail)

Outreach Length

This option will only appear if certain Outreach Types are selected
The length of the conversation in minutes

Reason for Outreach

The motivation for reaching out to the student (e.g. Engagement Shift, Course Grade, Has Never Completed an Online Course)

Topic Discussed

The topics that were discussed during the conversation (e.g. Course Content, Financial, Personal)

Recommendation or Referral Made

The recommended action suggested during the conversation (e.g. Referred to Advisor, Referred to Tutoring)


A free form field to add any additional information about the conversation

6. Outreach History

Outreach entries are listed with the faculty member name, date, outreach type, and reason(s) for outreach visible.

To view additional context for an outreach attempt:

  1. Click the gray arrow to the left of the name of the instance you’d like to examine further.
  2. The content will expand to show all of the details entered in the Log Outreach entry. If email was the medium, there will also be an option to View Email Content.
  3. Click View Email Content to see the text of the email.

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