This document and presentation are designed to help partners understand how to design a nudge campaign in a way that can be measured by a custom impact analysis.
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Administrative Analytics
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Using Analytics
- Administrative Analytics
- Analytics Overview
- Accessing Analytics
- Trends Tab
- Persistence Predictions
- Paired Predictor Plots
- Completion Predictions
- Student Lists for Action
- Filters on Student Data
- Engagement Opportunities for Completion
- Feature Guide: Prediction score filters
- Understanding Powerful Predictor Categories
- Feature Guide: Add Columns by Category
- The Illume Predictive Modeling Process
- What is persistence?
- Target student groups using filters
- Check Active Student count
- View the distribution of prediction scores
- What are Powerful Predictors?
- Powerful Predictor categories
- Interpret Powerful Predictor graphs
- Review the Sample Count
- Build Paired Predictor Plots
- Add students who are not currently enrolled to a student list
- Add Powerful Predictor columns to a student list
- Student Outreach
- Nudging & Nudge Campaigns
- The Nudge Hub
- Conduct a nudge campaign
- Send on behalf of another
- Take Action
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Success Stories
- University of South Florida: Designing and Implementing Outreach Across the Student Journey
- El Paso Community College: Identifying GPA Tipping Point to Move Beyond Best Practices
- Del Mar College: 34% Increase in Graduation Rate with Nudge to Complete
- National University: Nudging Students to Create Schedules for Next Term
- University of South Florida: Historical First-Year Retention Unlocks Performance Funding
- University of Utah: Founding an Opportunity to Nudge Students to Register Early
- Tacoma Community College: Nudges to Increase Students Enrolled by 42%
- Northern Arizona University: Using Prediction Probability to Refine Nudges
- Lone Star College: 2.7%pp increase in Full-time Enrollment with Timely Nudge to High Probability, Part-Time Students
- University of Arizona: Identifying 600 High GPA Students
- South Texas College: Navigating Change to Make Data-Informed Decisions
- Lone Star College: 30-45% Increase in Persistence for Dual-Credit Students Taking 2+ Classes
- Administering Analytics
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Updates to Analytics
- Webinar: Student Success Trends and Unified Intelligence
- Powerful Predictor Dashboard
- Enhancements to Powerful Predictors
- Enhancements to Student Lists
- Powerful Predictors Just Got Even More Powerful
- Coordinated Support and Personalization with Advisor Signatures
- CIP Codes
- Summer Nudges & New Financial Aid Permission
- In-App Nudge Library & "Send on Behalf of" Feature
- Usability Improvements
- Preview Outreach Before Sending
- New Campaigns & Outreach Analytics
- Exclude Students From All Future Nudge Outreaches
- Send Email Nudges Directly from Illume Students
- Filter Student List Columns
- Accessibility Enhancements
- Accessibility Improvements & Win-back Campaigns
- Segment Students by Progress Toward Graduation
- Add 'Students Not Enrolled in Current Term' to Student Lists
- Scratchpad Enhancements & Filter Change
- Updates to the Data Information Page & Filters
- Filter for Prediction Scores, Categorical Values & Scratchpad Search
- Updates to Scratchpad and Data Information Page + Tooltips
- Enhanced Student Lists
- Making Student Lists Easier to Consume
- Scratchpad: Fostering Collaboration within Illume
- Image Support for Illume Campaign Outreach
- Filter for Unopened Emails & Student Lists Download Updates
- Recorded Training Webinars
- Analytics Terms
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Using Analytics
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Impact
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Product Guides
- Impact Product Overview
- Impact User Guide
- Getting Started with Impact
- Impact analysis using prediction-based propensity score matching
- Designing an initiative for analysis using Illume Impact
- Add a new initiative
- Upload a student list
- Validate the data submitted in your student list
- Check overall counts of identified students
- Troubleshooting unexpected student counts
- Interpreting error messages
- Review counts of identified students by term
- Considerations when comparing students across different terms
- Check power analysis calculation
- Review analyzed initiatives
- How is persistence lift calculated?
- Archive or delete an initiative
- See initiative details and persistence outcomes
- View initiative impact by student group
- View initiative impact by term
- Validate student matching
- Review student data submitted for impact analysis
- Adding eligible comparison students to a term
- No matches found
- Interpreting potential suspect results
- Export impact analysis details
- Accessibility at Civitas Learning
- Calibration error warning
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Take Action
- Data Readiness Checklist
- Intro to PPSM
- Initiative Design Questions
- Data Validation Guide
- Framework for Exploring Results
- Training #1: Data Readiness [video]
- Training #2: Features & Functionality [video]
- Impact Learning Resources
- Report: 40% of Student Success Initiatives Are Having No Impact on Outcomes
- Some Student Success Initiatives Aren't Working (Here's How to Make Sure Yours Are)
- Student Success Initiative Deep Dive
- Impact Updates
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Success Stories
- Utah State University: Understanding Initiatives' Relationship with Persistence
- Monroe Community College: 5.9%pp Lift in Persistence for the Center for Academic Reading
- University of Missouri-Kansas City: 7.8%pp Lift in Persistence and Opportunity to Unlock $1.6 Million in ROI
- University of Arizona: 3.4%pp Lift in Persistence for First-Year Students Using Writing Center
- Montgomery County CC: 6.2%pp Lift in Persistence for Students Using Tutoring Services
- University of Central Oklahoma: 21%pp Increase in Persistence with Transformative Learning
- University of Utah: Analytics to Identify Students, Discover Behaviors & Measure Efficacy
- DePaul University: Impact on Persistence (not grades) of Supplemental Instruction
- Austin Community College: 12.44%pp Lift in Persistence for DevEd Students Using ACCelerator
- Recorded Training Webinars
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Product Guides
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Courses
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Product Guides
- Courses Product Overview
- Getting Started with Courses
- Courses User Guide
- Surfacing the courses that matter most
- Finding Insights In Illume Courses
- Explore courses
- Apply filters for more targeted insights
- Selected Focus Area
- Year Typically Taken
- Interpret course signals
- Explore the list of ranked courses
- Search for a Course
- Course View
- Take Action
- Courses Updates
- Success Stories
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Frequently Asked Questions
- How many terms of historical data are used to determine which high impact courses surface in Illume Courses?
- How is persistence lift calculated?
- How is impact on graduation calculated?
- How are letter grades mapped in Illume Courses?
- How does Illume Courses handle students who enrolled in a course as pass/fail?
- Questions about Course Signals
- How is the Year Typically Taken determined?
- What is the average course?
- How is a student’s major determined?
- Questions about Filters in Courses
- Does a student who retakes a course get counted multiple times when insights are calculated?
- We changed our course numbering a few years ago. How is that accounted for?
- Can we ‘remove’ a course we don’t want to see surface?
- Why are the rankings different between the ‘bubble chart” and the list on the right side?
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Product Guides
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Degree Map
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Product Guides
- Degree Map Product Overview
- Getting Started with Degree Map
- Degree Map User Guide
- Getting Started Guide (PDF)
- Quick Tips for Degree Map for COVID-19
- Degree Map Appointment Guide
- Degree Map Overview Video
- Add Degree Map to your toolkit
- What data do you see in Degree Map?
- Access the Application
- Search for a student
- Understand the profile
- Set an educational goal
- See additional academic information and course history
- Track and share Degree Progress
- Review graduation requirements and completed courses
- Plan a course from the requirement list
- Plan a course from an upcoming term
- Alerts
- Course Alerts
- Pre-Planning Alerts
- Explore Degrees
- Explore a potential new degree plan
- Compare degree options
- Explore Careers
- Set a career goal
- Term Notes Editor
- Take Action
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Degree Map Updates
- Clear all planned courses in one action
- Planning against completed requirements
- Note Editor
- Header Design Updates
- Avoid Surprises from Misunderstood Requirements
- Updated Left Rail Information
- Advanced Sorting & Detailed Graduation Requirements
- Planning Area Clarity and Planning Confirmations
- Explore Careers Enhancements and Help Center Improvements
- Updates to Graduation Requirements
- New Explore Degrees Designs & Interaction
- Degree Map Reports
- Accessibility Updates & General UX Improvements
- Customizable Notification on Degree Progress Page
- Pre-Planning Alerts & Customize Degree Comparison Options
- On-Demand Data Refresh
- Course Alerts and Filter Enhancements
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Success Stories
- Austin Community College: Simplifying the Application-to-Registration Experience
- University of Arizona: Personalizing Planning Decisions to Increase Graduation
- Lorain County CC: Designing Clear & Structured Educational Experiences
- Bellevue University: Incorporating Planning into the Curriculum to Prepare Students for Careers
- Mid-State Technical + Berkeley College: Rolling Out Academic Planning Tools to Students
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Product Guides
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Inspire for Advisors
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Product Guides
- Inspire for Advisors Product Overview
- Getting Started with Inspire for Advisors
- Inspire for Advisors User Guide
- Academic Background
- Quick Tips for Inspire-for-Advisors for COVID-19
- Inspire for Advisors Learning Resources
- Inspire for Advisors Key Functionality
- Creating predictive models
- Focus on persistence probability
- Add Inspire to your toolkit
- Search for a student
- Understand basic student information
- Dig deeper into student-specific factors affecting persistence
- Introducing Inspiration & Intervention Factors
- Take Action
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Inspire for Advisors Updates
- See Illume Outreach in Inspire for Advisors
- Phone Numbers Student List Downloads
- Quick Filtering Options
- In-App Nudge Hub Library
- More Precision in Identifying Student Groups
- Student Search Enhancements & Email Added to Student List Export
- Clearer insights on persistence influencers
- Get more out of Inspiration & Intervention Factors
- More Student Context with Course History and Academic Background
- Success Stories
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Product Guides
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Inspire for Faculty
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Product Guides
- Inspire for Faculty Product Overview
- Getting Started with Inspire for Faculty
- Inspire for Faculty User Guide
- Inspire for Faculty learning resources
- Review the Engagement Overview
- Page Navigation
- Creating Predictive Models
- How engagement signals success
- Add Inspire for Faculty to your toolkit
- View your Section List
- Identify outliers in the Engagement Overview
- Understand student details
- Take Action
- Inspire for Faculty Updates
- Success Stories
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Product Guides
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Inspire
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Product Guides
- Quick Tips for Inspire for COVID-19
- Product Demo
- Student Inspire Demo
- Student Success Units
- Advisor Getting Started Guide
- Faculty Getting Started Guide
- Student Management
- Student Advanced Search
- Groups
- Advising Notes
- Calendar
- Appointments & Events
- Creating Walk-in Hours
- Scheduling a Walk-in Appointment
- Creating Advising Hours (Appointment Slots)
- Schedule an Appointment (Desktop)
- Scheduling an Appointment
- Create Event
- Calendar Glossary
- Persistence Predictions in Inspire
- Messages
- Review Sent Messages
- Reply to a Message
- Announcements
- Advising Resource Library
- Create a New Report
- Faculty - Access the Course Alerts screen
- Faculty - Select the Alert Type
- Faculty - Personalize the Alert
- Faculty - Engage the Advising Team
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Take Action
- Alerts Overview (Video)
- Connect Overview (Video)
- Faculty Alerts Overview (Video)
- Advising Notes Overview (Video)
- Reports Overview (Video)
- Email/Phone Scripts: Registration Communications
- Announcements Overview (Video)
- Library Overview (Video)
- Reviewing Academic Course Progress
- LMS Data to Support Holistic Advising
- Engagement Opportunities for Advising
- The Science Behind Engagement Opportunities
- Navigating Engagement Opportunities in Inspire
- Addressing an Opportunity: How to & General Strategies
- Early career students who have withdrawn from a course
- Students with a GPA of 2.0 or higher who are less likely to persist
- Part-time students who could benefit from taking one more course
- New transfer students who have not met with their advisor
- First time in college students who have not met with their advisor
- Students with alerts from multiple faculty and/or staff members
- Students with a more than 5% drop in persistence prediction in the last 7 days
- Utilizing Reports
- Marketing Materials: Digital Flyers, Announcements, & Scripts
- Resources & Guides
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Inspire Updates
- Walk-in Appointment Queuing
- Getting Started with SMS
- Dual Roles & Updated Editor
- Automatic Timeout Warning
- New Enrollment Filters in Inspire
- Update Navigation, Messaging Updates, and Usage Reporting
- Upload a file to create a Static Group
- Calendar and Advising Note Improvements
- Change in Persistence in Inspire
- Walk-in Appointments & Calendar Improvements
- Identify and conduct outreach to students not engaging with your LMS
- Clarity on Inactive and Active Advisor Users in Inspire
- Updates to Workflow Capabilities
- Illume and Inspire for Advisor Outreach Available in Inspire
- Removed expired and unavailable appointments in search for students
- Improvements to advising note selection
- Consistent formatting of student ID and name
- Usability update when downloading advising notes
- New features to make communicating with students easy and efficient
- Course Summary and LMS Data in Inspire
- User Management
- Recorded Training Webinars
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Product Guides
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ClearScholar
- Product Guides
- Take Action
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ClearScholar Updates
- Historic and Future Enrolled Courses
- New Course Tab Design
- Call to Actions for Events
- Access Help Articles from the Admin Portal
- Deep Linking for Notifications and Content
- Making Our Mobile App Accessible
- Personas, Favorites, and Unified Content Cards
- Fixed Recipient Counts for Content
- Content Metrics
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College Scheduler
- Product Guides
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Updates to Scheduler
- Register by CRN (Banner)
- Search by CRN and Search Classes to Swap
- Accessibility Update
- College Scheduler VPAT
- Integrated Degree Plan Features (Banner)
- Integrated Degree Plan Features (PeopleSoft)
- Enabling Optional Features
- 3.3 Feature Release - PeopleSoft
- 3.3 Feature Release - Banner
- 3.3 Feature Release - Colleague
- 3.3 Feature Release - Homegrown
- 3.2 Feature Release - PeopleSoft
- 3.2 Feature Release - Banner
- 3.2 Feature Release - Colleague
- 3.1 Feature Release - Colleague and Homegrown
- 3.1 Feature Release - Banner
- 3.1 Feature Release - PeopleSoft
- Recorded Training Webinars
- White Papers & Success Stories
- Promoting College Scheduler & Maximizing Adoption
- Admin Training
- Functional Training
- Integration Materials
- In App Registration
- Technical Announcements
- Integration with Banner 9 Student Registration
- Frequently Asked Questions
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Community Resources
- Live Product Training Webinars
- Product Roadmap Webinar Series
- COVID-19 Resources and Guides
- On-Demand Office Hours and Webinars
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National Advisory Board Series
- Overview: National Advisory Board Conversation Series
- Dr. Vince Tinto, Distinguished University Professor Emeritus, Syracuse
- Dr. Davis Jenkins, Senior Research Associate, Community College Research Center
- Dr. Linda Baer, Senior Fellow, former Gates Foundation, MN College & University System
- Dr. Sally Johnstone, President, NCHEMS
- Dr. George Siemens, Executive Director, LINK Research Lab, The University of Texas at Arlington
- Dr. Bill Holda, Former President, Kilgore College; Liaison SACSCOC, ACCT
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Leadership Summit
- University of South Florida - Student Success Lightning Talks
- Daytona State College - Student Success Lightning Talks
- Monroe Community College - Student Success Lightning Talks
- Florida Atlantic University - Student Success Lightning Talks
- Utah State University - Student Success Lightning Talks
- Mt. San Jacinto College - Student Success Lightning Talks
- University of California Riverside - Student Success Lightning Talks
- Community Insights
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Higher Ed Research
- Webinar On-Demand: Student Perspectives - Graduation Barriers & Advising Support
- Webinar On-Demand: Student Perspectives - Engagement & The Higher Ed Experience
- Webinar On-Demand: Student Perspectives - Balancing Work, Life and Academics
- Report: What Really Works - A Review of Student Success Initiatives
- Change Management
- Nudge
- Support Documentation
- Civitas Hub
- Platform Docs