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Email/Phone Scripts: Registration Communications

As the term ends, there are students who have not yet registered for the next term. Below, please find two sets of email and phone script suggestions/templates for you to consider as you use Inspire to proactively outreach to these students for the next term. 

The first set is for actively enrolled students, who have not yet registered. The second is for inactive students, who had an enrollment in the last year, who have not yet registered.

TABLE OF CONTENTS


Actively enrolled students - registration for the next term

Suggested message content

Subject line: Stay Focused on Your Goals! 

Sender: Assigned Academic Advisor

Content: Please don’t let today’s life disruptions interfere with your studies! You’ve already accomplished so much, and making progress toward your degree from College State University is even more critical today. As you wrap up your current coursework, I encourage you to maintain momentum toward graduation by registering now for the next term. It is easy, important, and I am here to help (if needed)! Start here: [insert registration process or links]

If you aren’t sure what classes you need to take next semester or need help with accessing resources, call me at xxx-xxx-xxxx or let me know your availability, and I’ll set a time for us to meet. 

Thanks, and looking forward to hearing from you! 

[Advisor name] 

[Advisor email] 

[Advisor number]


Suggested Phone Call Content

Hi [student], 

This is [name] an academic advisor at College State University. I’m calling to follow up on the email I sent to you yesterday. Did you receive it? I called to answer any questions you have about the courses you should take next semester, and provide any assistance you need with registration. I also wanted to find out how your semester went! 

We hear from students that are struggling with life challenges right now, so we want to make sure that everyone knows about the services we offer for students at College State University. We have academic support, student services, and other resources that I encourage you to use - I’m here to help connect you with those resources as well! 

What questions do you have? 

I’m glad we were able to connect today! If you have any questions, please let me know. I can be reached at xxx-xxx-xxxx.


Inactive students - registration for the next term (students whose last enrollment was in the last year)

Suggested message content 

Subject line: We want you back!

Sender: Assigned Academic Advisor

Content: We missed you at College State University this semester. You really make a difference here and we hope that you will consider returning for the Spring semester. We understand that you may have found an educational community somewhere else, but if not, we hope you think about coming back. 

The process is super easy! [insert registration process or links]

If you have any questions please let me know. I’m here to help, and we really hope to see you in the Spring! 

[Advisor name] 

[Advisor email] 

[Advisor number]


Suggested Phone Call Content

Hi [student]

This is [name] an academic advisor at College State University. I’m calling to follow up on the email I sent to you yesterday. Did you receive it? I wanted to reach out because you haven’t been enrolled since Fall 2019, and we would love for you to come back to College State. Have you enrolled at another institution? 

[If the answer is YES] I am happy to hear that you are continuing your education. Can you share where you are attending school and why you chose that institution? We want to understand why students like you choose to leave so we can learn how to improve our students' experience at College State.

[If the answer is NO] How have you been since we last saw you? I understand there were reasons that made you take a break. I’m calling to see if there are things I can help with so you can re-enroll to finish your degree at College State. [Have available resources regarding financial aid, mental health resources, registration, plans for the next term, etc] 

[If the student wants to re-enroll- help with course selection] 

[If a student does not want to re-enroll] Can you share why you won’t be coming back? We want to understand why students leave so we can improve our students' experiences at College State. 

[Document their responses in Advising Notes. If you need to follow up, add a star to their name in your list OR add them to a static group.] 

I’m happy that we connected today. I’m here for any questions that you have, so feel free to call me back at xxx-xxx-xxxx or you can call our general line at xxx-xxx-xxxx.

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