Nudge — a small push in the right direction. Nudges do not require actions: they encourage behaviors. When students get a nudge from staff they trust at your institution, they are prompted to take steps that are strongly associated with positive persistence and graduation outcomes. (Kuh, George D., et al. Student success in college: Creating conditions that matter. John Wiley & Sons, 2011.)
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Administrative Analytics
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Using Analytics
- Administrative Analytics
- Analytics Overview
- Accessing Analytics
- Trends Tab
- Persistence Predictions
- Paired Predictor Plots
- Completion Predictions
- Student Lists for Action
- Filters on Student Data
- Engagement Opportunities for Completion
- Feature Guide: Prediction score filters
- Understanding Powerful Predictor Categories
- Feature Guide: Add Columns by Category
- The Illume Predictive Modeling Process
- What is persistence?
- Target student groups using filters
- Check Active Student count
- View the distribution of prediction scores
- What are Powerful Predictors?
- Powerful Predictor categories
- Interpret Powerful Predictor graphs
- Review the Sample Count
- Build Paired Predictor Plots
- Add students who are not currently enrolled to a student list
- Add Powerful Predictor columns to a student list
- Student Outreach
- Nudging & Nudge Campaigns
- The Nudge Hub
- Conduct a nudge campaign
- Send on behalf of another
- Take Action
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Success Stories
- University of South Florida: Designing and Implementing Outreach Across the Student Journey
- El Paso Community College: Identifying GPA Tipping Point to Move Beyond Best Practices
- Del Mar College: 34% Increase in Graduation Rate with Nudge to Complete
- National University: Nudging Students to Create Schedules for Next Term
- University of South Florida: Historical First-Year Retention Unlocks Performance Funding
- University of Utah: Founding an Opportunity to Nudge Students to Register Early
- Tacoma Community College: Nudges to Increase Students Enrolled by 42%
- Northern Arizona University: Using Prediction Probability to Refine Nudges
- Lone Star College: 2.7%pp increase in Full-time Enrollment with Timely Nudge to High Probability, Part-Time Students
- University of Arizona: Identifying 600 High GPA Students
- South Texas College: Navigating Change to Make Data-Informed Decisions
- Lone Star College: 30-45% Increase in Persistence for Dual-Credit Students Taking 2+ Classes
- Administering Analytics
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Updates to Analytics
- Webinar: Student Success Trends and Unified Intelligence
- Powerful Predictor Dashboard
- Enhancements to Powerful Predictors
- Enhancements to Student Lists
- Powerful Predictors Just Got Even More Powerful
- Coordinated Support and Personalization with Advisor Signatures
- CIP Codes
- Summer Nudges & New Financial Aid Permission
- In-App Nudge Library & "Send on Behalf of" Feature
- Usability Improvements
- Preview Outreach Before Sending
- New Campaigns & Outreach Analytics
- Exclude Students From All Future Nudge Outreaches
- Send Email Nudges Directly from Illume Students
- Filter Student List Columns
- Accessibility Enhancements
- Accessibility Improvements & Win-back Campaigns
- Segment Students by Progress Toward Graduation
- Add 'Students Not Enrolled in Current Term' to Student Lists
- Scratchpad Enhancements & Filter Change
- Updates to the Data Information Page & Filters
- Filter for Prediction Scores, Categorical Values & Scratchpad Search
- Updates to Scratchpad and Data Information Page + Tooltips
- Enhanced Student Lists
- Making Student Lists Easier to Consume
- Scratchpad: Fostering Collaboration within Illume
- Image Support for Illume Campaign Outreach
- Filter for Unopened Emails & Student Lists Download Updates
- Recorded Training Webinars
- Analytics Terms
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Using Analytics
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Impact
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Product Guides
- Impact Product Overview
- Impact User Guide
- Getting Started with Impact
- Impact analysis using prediction-based propensity score matching
- Designing an initiative for analysis using Illume Impact
- Add a new initiative
- Upload a student list
- Validate the data submitted in your student list
- Check overall counts of identified students
- Troubleshooting unexpected student counts
- Interpreting error messages
- Review counts of identified students by term
- Considerations when comparing students across different terms
- Check power analysis calculation
- Review analyzed initiatives
- How is persistence lift calculated?
- Archive or delete an initiative
- See initiative details and persistence outcomes
- View initiative impact by student group
- View initiative impact by term
- Validate student matching
- Review student data submitted for impact analysis
- Adding eligible comparison students to a term
- No matches found
- Interpreting potential suspect results
- Export impact analysis details
- Accessibility at Civitas Learning
- Calibration error warning
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Take Action
- Data Readiness Checklist
- Intro to PPSM
- Initiative Design Questions
- Data Validation Guide
- Framework for Exploring Results
- Training #1: Data Readiness [video]
- Training #2: Features & Functionality [video]
- Impact Learning Resources
- Report: 40% of Student Success Initiatives Are Having No Impact on Outcomes
- Some Student Success Initiatives Aren't Working (Here's How to Make Sure Yours Are)
- Student Success Initiative Deep Dive
- Impact Updates
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Success Stories
- Utah State University: Understanding Initiatives' Relationship with Persistence
- Monroe Community College: 5.9%pp Lift in Persistence for the Center for Academic Reading
- University of Missouri-Kansas City: 7.8%pp Lift in Persistence and Opportunity to Unlock $1.6 Million in ROI
- University of Arizona: 3.4%pp Lift in Persistence for First-Year Students Using Writing Center
- Montgomery County CC: 6.2%pp Lift in Persistence for Students Using Tutoring Services
- University of Central Oklahoma: 21%pp Increase in Persistence with Transformative Learning
- University of Utah: Analytics to Identify Students, Discover Behaviors & Measure Efficacy
- DePaul University: Impact on Persistence (not grades) of Supplemental Instruction
- Austin Community College: 12.44%pp Lift in Persistence for DevEd Students Using ACCelerator
- Recorded Training Webinars
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Product Guides
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Courses
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Product Guides
- Courses Product Overview
- Getting Started with Courses
- Courses User Guide
- Surfacing the courses that matter most
- Finding Insights In Illume Courses
- Explore courses
- Apply filters for more targeted insights
- Selected Focus Area
- Year Typically Taken
- Interpret course signals
- Explore the list of ranked courses
- Search for a Course
- Course View
- Take Action
- Courses Updates
- Success Stories
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Frequently Asked Questions
- How many terms of historical data are used to determine which high impact courses surface in Illume Courses?
- How is persistence lift calculated?
- How is impact on graduation calculated?
- How are letter grades mapped in Illume Courses?
- How does Illume Courses handle students who enrolled in a course as pass/fail?
- Questions about Course Signals
- How is the Year Typically Taken determined?
- What is the average course?
- How is a student’s major determined?
- Questions about Filters in Courses
- Does a student who retakes a course get counted multiple times when insights are calculated?
- We changed our course numbering a few years ago. How is that accounted for?
- Can we ‘remove’ a course we don’t want to see surface?
- Why are the rankings different between the ‘bubble chart” and the list on the right side?
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Product Guides
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Degree Map
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Product Guides
- Degree Map Product Overview
- Getting Started with Degree Map
- Degree Map User Guide
- Getting Started Guide (PDF)
- Quick Tips for Degree Map for COVID-19
- Degree Map Appointment Guide
- Degree Map Overview Video
- Add Degree Map to your toolkit
- What data do you see in Degree Map?
- Access the Application
- Search for a student
- Understand the profile
- Set an educational goal
- See additional academic information and course history
- Track and share Degree Progress
- Review graduation requirements and completed courses
- Plan a course from the requirement list
- Plan a course from an upcoming term
- Alerts
- Course Alerts
- Pre-Planning Alerts
- Explore Degrees
- Explore a potential new degree plan
- Compare degree options
- Explore Careers
- Set a career goal
- Term Notes Editor
- Take Action
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Degree Map Updates
- Clear all planned courses in one action
- Planning against completed requirements
- Note Editor
- Header Design Updates
- Avoid Surprises from Misunderstood Requirements
- Updated Left Rail Information
- Advanced Sorting & Detailed Graduation Requirements
- Planning Area Clarity and Planning Confirmations
- Explore Careers Enhancements and Help Center Improvements
- Updates to Graduation Requirements
- New Explore Degrees Designs & Interaction
- Degree Map Reports
- Accessibility Updates & General UX Improvements
- Customizable Notification on Degree Progress Page
- Pre-Planning Alerts & Customize Degree Comparison Options
- On-Demand Data Refresh
- Course Alerts and Filter Enhancements
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Success Stories
- Austin Community College: Simplifying the Application-to-Registration Experience
- University of Arizona: Personalizing Planning Decisions to Increase Graduation
- Lorain County CC: Designing Clear & Structured Educational Experiences
- Bellevue University: Incorporating Planning into the Curriculum to Prepare Students for Careers
- Mid-State Technical + Berkeley College: Rolling Out Academic Planning Tools to Students
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Product Guides
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Inspire for Advisors
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Product Guides
- Inspire for Advisors Product Overview
- Getting Started with Inspire for Advisors
- Inspire for Advisors User Guide
- Academic Background
- Quick Tips for Inspire-for-Advisors for COVID-19
- Inspire for Advisors Learning Resources
- Inspire for Advisors Key Functionality
- Creating predictive models
- Focus on persistence probability
- Add Inspire to your toolkit
- Search for a student
- Understand basic student information
- Dig deeper into student-specific factors affecting persistence
- Introducing Inspiration & Intervention Factors
- Take Action
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Inspire for Advisors Updates
- See Illume Outreach in Inspire for Advisors
- Phone Numbers Student List Downloads
- Quick Filtering Options
- In-App Nudge Hub Library
- More Precision in Identifying Student Groups
- Student Search Enhancements & Email Added to Student List Export
- Clearer insights on persistence influencers
- Get more out of Inspiration & Intervention Factors
- More Student Context with Course History and Academic Background
- Success Stories
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Product Guides
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Inspire for Faculty
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Product Guides
- Inspire for Faculty Product Overview
- Getting Started with Inspire for Faculty
- Inspire for Faculty User Guide
- Inspire for Faculty learning resources
- Review the Engagement Overview
- Page Navigation
- Creating Predictive Models
- How engagement signals success
- Add Inspire for Faculty to your toolkit
- View your Section List
- Identify outliers in the Engagement Overview
- Understand student details
- Take Action
- Inspire for Faculty Updates
- Success Stories
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Product Guides
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Inspire
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Product Guides
- Quick Tips for Inspire for COVID-19
- Product Demo
- Student Inspire Demo
- Student Success Units
- Advisor Getting Started Guide
- Faculty Getting Started Guide
- Student Management
- Student Advanced Search
- Groups
- Advising Notes
- Calendar
- Appointments & Events
- Creating Walk-in Hours
- Scheduling a Walk-in Appointment
- Creating Advising Hours (Appointment Slots)
- Schedule an Appointment (Desktop)
- Scheduling an Appointment
- Create Event
- Calendar Glossary
- Persistence Predictions in Inspire
- Messages
- Review Sent Messages
- Reply to a Message
- Announcements
- Advising Resource Library
- Create a New Report
- Faculty - Access the Course Alerts screen
- Faculty - Select the Alert Type
- Faculty - Personalize the Alert
- Faculty - Engage the Advising Team
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Take Action
- Alerts Overview (Video)
- Connect Overview (Video)
- Faculty Alerts Overview (Video)
- Advising Notes Overview (Video)
- Reports Overview (Video)
- Email/Phone Scripts: Registration Communications
- Announcements Overview (Video)
- Library Overview (Video)
- Reviewing Academic Course Progress
- LMS Data to Support Holistic Advising
- Engagement Opportunities for Advising
- The Science Behind Engagement Opportunities
- Navigating Engagement Opportunities in Inspire
- Addressing an Opportunity: How to & General Strategies
- Early career students who have withdrawn from a course
- Students with a GPA of 2.0 or higher who are less likely to persist
- Part-time students who could benefit from taking one more course
- New transfer students who have not met with their advisor
- First time in college students who have not met with their advisor
- Students with alerts from multiple faculty and/or staff members
- Students with a more than 5% drop in persistence prediction in the last 7 days
- Utilizing Reports
- Marketing Materials: Digital Flyers, Announcements, & Scripts
- Resources & Guides
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Inspire Updates
- Walk-in Appointment Queuing
- Getting Started with SMS
- Dual Roles & Updated Editor
- Automatic Timeout Warning
- New Enrollment Filters in Inspire
- Update Navigation, Messaging Updates, and Usage Reporting
- Upload a file to create a Static Group
- Calendar and Advising Note Improvements
- Change in Persistence in Inspire
- Walk-in Appointments & Calendar Improvements
- Identify and conduct outreach to students not engaging with your LMS
- Clarity on Inactive and Active Advisor Users in Inspire
- Updates to Workflow Capabilities
- Illume and Inspire for Advisor Outreach Available in Inspire
- Removed expired and unavailable appointments in search for students
- Improvements to advising note selection
- Consistent formatting of student ID and name
- Usability update when downloading advising notes
- New features to make communicating with students easy and efficient
- Course Summary and LMS Data in Inspire
- User Management
- Recorded Training Webinars
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Product Guides
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ClearScholar
- Product Guides
- Take Action
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ClearScholar Updates
- Historic and Future Enrolled Courses
- New Course Tab Design
- Call to Actions for Events
- Access Help Articles from the Admin Portal
- Deep Linking for Notifications and Content
- Making Our Mobile App Accessible
- Personas, Favorites, and Unified Content Cards
- Fixed Recipient Counts for Content
- Content Metrics
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College Scheduler
- Product Guides
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Updates to Scheduler
- Register by CRN (Banner)
- Search by CRN and Search Classes to Swap
- Accessibility Update
- College Scheduler VPAT
- Integrated Degree Plan Features (Banner)
- Integrated Degree Plan Features (PeopleSoft)
- Enabling Optional Features
- 3.3 Feature Release - PeopleSoft
- 3.3 Feature Release - Banner
- 3.3 Feature Release - Colleague
- 3.3 Feature Release - Homegrown
- 3.2 Feature Release - PeopleSoft
- 3.2 Feature Release - Banner
- 3.2 Feature Release - Colleague
- 3.1 Feature Release - Colleague and Homegrown
- 3.1 Feature Release - Banner
- 3.1 Feature Release - PeopleSoft
- Recorded Training Webinars
- White Papers & Success Stories
- Promoting College Scheduler & Maximizing Adoption
- Admin Training
- Functional Training
- Integration Materials
- In App Registration
- Technical Announcements
- Integration with Banner 9 Student Registration
- Frequently Asked Questions
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Community Resources
- Live Product Training Webinars
- Product Roadmap Webinar Series
- COVID-19 Resources and Guides
- On-Demand Office Hours and Webinars
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National Advisory Board Series
- Overview: National Advisory Board Conversation Series
- Dr. Vince Tinto, Distinguished University Professor Emeritus, Syracuse
- Dr. Davis Jenkins, Senior Research Associate, Community College Research Center
- Dr. Linda Baer, Senior Fellow, former Gates Foundation, MN College & University System
- Dr. Sally Johnstone, President, NCHEMS
- Dr. George Siemens, Executive Director, LINK Research Lab, The University of Texas at Arlington
- Dr. Bill Holda, Former President, Kilgore College; Liaison SACSCOC, ACCT
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Leadership Summit
- University of South Florida - Student Success Lightning Talks
- Daytona State College - Student Success Lightning Talks
- Monroe Community College - Student Success Lightning Talks
- Florida Atlantic University - Student Success Lightning Talks
- Utah State University - Student Success Lightning Talks
- Mt. San Jacinto College - Student Success Lightning Talks
- University of California Riverside - Student Success Lightning Talks
- Community Insights
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Higher Ed Research
- Webinar On-Demand: Student Perspectives - Graduation Barriers & Advising Support
- Webinar On-Demand: Student Perspectives - Engagement & The Higher Ed Experience
- Webinar On-Demand: Student Perspectives - Balancing Work, Life and Academics
- Report: What Really Works - A Review of Student Success Initiatives
- Change Management
- Nudge
- Support Documentation
- Civitas Hub
- Platform Docs