If you see a new optional feature that you want to implement for your institution, your first step is to contact Support. The process looks like this:
They will need to confirm that your institution meets the requirements, such as using Banner as your SIS.
They will arrange for any needed update to your bridging software between Civitas and your external systems.
Depending on the feature, they will need to confirm what configuration choices you want (such as to customize label text for your institution).